ISO

ISO ยท Support

Need a hand?

one person answers, usually within a day or two

Something not working, or something you wish the app did? Email and say what happened. A screenshot helps.

support@isohoops.app

Common questions

Do I need an account?
Not to look around. You can browse every workout and drill, and build your own, without signing in. Signing in with Apple or Google is asked for the first time you start a workout or save something, so your history is kept and synced.
I got a new phone. Where is my history?
Sign in with the same Apple or Google account and it comes back. If you have used both Apple and Google with the same email address, they point at the one account, so either works.
The voice isn't playing.
Open Profile, tap the settings gear, and check Audio cues is set to All or Essential. Then check your volume. The cues play even with the silent switch on, and they duck under your music rather than stopping it.
Does the screen turn off during a session?
No. The screen stays awake while the timer is running and goes back to normal when the workout ends.
How do I delete my account?
Open Profile, tap the settings gear, and choose Delete account. Your account locks immediately, waits 7 days in case you change your mind, and is then permanently erased. Signing back in within the 7 days restores it. The privacy policy has the detail.
What do you collect?
Your name and email from sign-in, your training data, and crash reports with no personal details. No ads, no analytics, nothing sold. It is all in the privacy policy, which is short.
Is there an Android version?
Not yet. ISO is iPhone only at launch.